Concept

It is our vocation to offer you a first-class experience. In our tastefully furnished rooms, we will spoil you from head to toe. It goes without saying that you are entitled to a high level of massage quality, service and hygiene. We offer two types of massage:

basic erotic massages
Special erotic massages

Many of the massages we offer include your intimate zone in a gentle and imaginative way. With a lot of sensitivity and experience, using special massage techniques in the so-called Lingam massage, the sensual energy is slowly increased, decreased and then increased again. Depending on the intensity, this stimulation can lead gradually to orgasm. Re-discover your body by placing yourself during the session consciously but passively in the care of our qualified touch specialists. This is based on the realization that if you are the one to exercise control, your sensuality is diminished. Give yourself up to receiving a gentle energy that will have a long-lasting, relaxing effect. Let yourself go with a clear conscience - You are in good hands. Our ladies - fully trained wellness, health, sports and Tantra masseuses - are well-groomed, young and good-looking, and are distinguished by a warm and natural manner. All our employees are instructed to keep themselves fragrance free. We are flexible, and will combine or complement any massage in accordance with your wishes. All questions and concerns can be addressed in a detailed preliminary conversation. All massages can be booked with the following additions:

Intimate shaving
Anus and/or prostate or G-spot
Costume request
Showering together (integrated into the massage time)

With our wide range of offers, we want to improve your sense of well-being and thus improve your quality of life in a long-lasting way. If you are happy, then we are on target.

We use only 100% natural coconut oil without preservatives, fragrances and chemicals, which would also be suitable for consumption. Coconut oil, in addition to its gently healing, allergy-free effect, also has the excellent property of a slight disinfection and thus nourishes your skin in the most natural way.

Our massages involve no sexual intercourse, no oral sex (except in a controlled manner with our Shogun-Massage) and no French kissing. We ask you to acknowledge these conditions and to refrain from making any dubious offers. Our ladies are also strictly forbidden to make any such offers.

Respect

Sometimes it is difficult to decide where our partner's tolerance limit lies. Especially in the field of full-body massages, including the genital area, there is a temptation to exceed these limits. Emotions are not entirely predictable, and if you feel your hand acting independently, there is a small amount of room for maneuver. In our experience, our ladies will tolerate a gentle caress or a harmless touch. Mutual respect and social sensitivity are indispensable to this. Please pay attention to clear signs of rejection and respect them.

Hygiene

While you are our guest, we feel responsible for your well-being. This includes a high degree of exemplary hygiene. Our ladies are encouraged to be always clean and freshly showered. All rooms are clean and free of dust, and our wet and sanitary areas are always clean and freshly disinfected. As the parties are in close contact during our massages, mutual cleanliness and neatness is welcome. We appreciate well-groomed customers and would ask you, if you have not just showered at home or in your hotel, to do so here, and to wash your hands in all cases. For our special massages we use exclusively latex or vinyl disposable gloves, and clean towels, lungis (hip scarves) and disinfected slippers are available at any time. Even disposable toothbrushes, toothpaste, various shower gels and deodorants are available.

Discretion

If you have chosen to visit us, you are the focus. The lady of your choice will accompany you from start to finish and will make sure that you encounter no other guests, if at all possible.

Complaints/repayment claims

The primary aim of our complaints tool, which is probably rather rare in our branche, is to maintain and stabilise our quality concept with your help. We want to find out where there are shortcomings and not let down guests with justified objections.
Plausible complaints, in conjunction with our internal feedback-system, enable us to identify employees who are out of place in the team and to retrain them or ask them to leave the team.
You will understand that, in order to prevent abuse, we do not unconditionally grant claims for shortcomings without asking for clarification. Furthermore, we unfortunately also have to deal from time to time with disrespectful, unkempt and even abusive people towards women, who then complain if the employee refuses to comply with their wishes and ideas. Of course, there is no reward for rude and disrespectful behaviour.

For this reason, we ask you to follow the following procedure:
Complaints should be made within 3 days by email to our address: kontakt@maribelle-hamburg.de and include:

Nickname under which you checked in
Day of the massage
Start time of the massage (exactly please)
Name of the massage
Name of the masseuse
(without this information the complaint will not be processed!)

In addition, the description of the entire situation should be as precise, factual and clear as possible. It is particularly important to adhere to the basic structure of the massage and the behaviour of the masseuse:

Was the massage time adhered to?
Was the BtB portion of at least 10min included in 1-hour massage?
(Exceptions: the BtB-Pur massage contains about 45 minutes of BtB for 1 hour, Foot-Fetish none)
Were you denied a 2nd or 3rd climax by the masseuse, by offering a surcharge?
Did the masseuse negotiate in the room,
tried to pressure you into another massage,
even offered extras?

If your complaint is factual and understandable, we will talk to all parties involved (receptionist + masseuse) and try to recreate the process as truthfully as possible. We will then decide on an appropriate response to the guest and, if necessary, a refund.

Further information:
Collective-complaints (the bundling of complaints over several visits) are not processed as they describe events that took place a long time ago and can no longer be realistically reproduced. Furthermore, please bear in mind that we are still and exclusively a massage-studio and do not offer a full escort service, which would then cost 10 times as much, because what some guests demand is not affordable for a regular massage-studio.
The description of the massage often already contains the expected content. We can only react to clearly comprehensible structural errors. The masseuses are given guidelines on the procedure and performance. We also train our employees in the procedures and content of the massages. Nevertheless, minor deviations are possible, as all masseuses work independently and we do not impose any constraints, but simply ask them to adhere to these guidelines. So if the basic procedure is not correct, or the massage is shortened or extended, this is clearly understandable.
Of course, we have no influence on interpersonal components. Complaints due to a lack of sympathy or personal aversion can therefore not be considered, as there are no objectively comprehensible reasons. If the masseuse is extremely unfriendly (and possibly for no apparent reason, such as rudeness on the part of the guest), we will take note of this and wait for further reports from other guests to see if this impression is confirmed. This is because such behaviour usually runs through the entire programme of a conspicuous employee. Only then can we react, as in such cases there is usually one statement against the other.

It is impossible to prevent mistakes.
However, minimising mistakes and dealing with them fairly is!